Finer Details Services Pty Ltd is committed to ensuring that your privacy is protected.

This privacy policy sets out how we use and protect any information that you give us when you use https://www.finerdetails.com.au/.

Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement.

Finer Details Services Pty Ltd may change this policy by updating this page. Please check this page regularly to ensure that you are happy with any changes. This policy is effective from 3 December 2018.

What we collect

We may collect the following details:

• Name
• Contact details including email and postal address
• Demographic details such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

How we collect your personal information

• When you become a client or customer of ours or otherwise use our products or services
• When you attend a workshop or talk and provide your details
• When you subscribe to one of our mailing lists
• During conversations between you and our representatives

What we do with the information we gather

We want to provide you with an improved service and require this information to do so. The information we collect from you may be used in one of the following ways:

• To improve our products and services
• To process transactions. Your details will not be exchanged, sold or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested
• To send periodic emails to the email address you provided with information and updates on your order, new products, special offers or other information which we think you may find interesting. Note: we include detailed unsubscribe instructions at the bottom of each email
• Internal record keeping
• From time to time, we may also use your information to contact you for market research purposes. We may use the information to improve the website.

Security

Our website is linked to the internet, and the internet is inherently insecure. Therefore we cannot provide any guarantees regarding the security of transmission of information you communicate to us online.  Furthermore, we cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Site User tracking experience

We may use tracking software to review and improve your experience of our Site. In particular, we may use Facebook, Instagram, Twitter, Pinterest, Linkedin, click funnels, landing pages and Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site at https://tools.google.com/dlpage/gaoptout/.

How we use cookies

Cookies allow web applications to respond to you as an individual and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Helping us provide you with a better website.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We only use this information for statistical analysis purposes.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website. Other sites are not governed by this privacy statement, therefore you should exercise caution and look at the privacy statement applicable to the website in question. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites.

Groups and forums

If you participate in a discussion forum, chat room, webinar, or live talk you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Finer Details Services Pty Ltd, who have access to the relevant platform forum. Also, please recognise that individual forums and chat rooms may have additional rules and conditions. Each participant’s opinion on the group or forum is his or her own and should not be considered as reflecting the opinion of Finer Details Services Pty Ltd.

Please be advised that for any forums, Webinars or live talks you attend, recordings can be enabled by a meeting, webinar or talk host. By signing up for any of Finer Details Services Pty Ltd’s, or any other host authorised by Finer Details Services Pty Ltd’s, webinar services or otherwise using them in any way, including without limitation by attending any Finer Details Services Pty Ltd meeting, webinar, or live talk you expressly acknowledge that we may make and store recordings for meetings, webinars or live talks, and may make such recordings available to others at the direction of Finer Details Services Pty Ltd. If you do not want to be recorded, you can choose to leave the meeting, relevant forum or live talk.

Children’s privacy

Our offerings does not address anyone or knowingly market to anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

How long we retain your personal data for

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By Law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years for Australian tax Law purposes.

In some circumstances you can ask us to delete your data; see your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you are based in the EU, your legal rights under the GDPR

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection Laws in relation to your personal data:

• The right to be informed – that’s an obligation on us to inform you how we use your personal data;
• The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
• The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
• The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
• The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
• The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
• The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
• Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.

These rights are subject to certain rules around when you can exercise them.

If you wish to exercise any of the rights set out above, please contact us at admin@finerdetails.com.au

How you can access and correct your personal information

You may request access to any personal information we hold about you at any time by contacting us (see the details below).  Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).  We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you.  We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold.  For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.  If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.  We will consider if the information requires correction.  If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.

How you can withdraw your consent to this privacy policy

You may withdraw your consent to this privacy policy at any point.  If you wish to withdraw your consent to our collection and retention of your data, please contact our Data Protection Officer at admin@finerdetails.com.au and we can arrange for your data to be deleted.

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.

To unsubscribe from our e-mail database, or opt out of any communications, please contact us at the email address listed at the start of the Privacy Policy, with “Unsubscribe” in the subject line of the e-mail.

The process for complaining about a breach of privacy

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.  We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act and/or GDPR, if applicable).

Contacting us

If you have any concerns or questions regarding this privacy policy or believe any information we are holding on you is incorrect or incomplete, please contact us at:

Finer Details Services Pty Ltd

66 West View Boulevard

Mullaloo WA 6027

Australia

Email: admin@finerdetails.com.au